Frequently Asked Questions
Find quick answers about our industrial packing robots, packaging machines, complete line solutions, customization and European support.
1. What types of packaging automation do you supply?
We supply palletizing robots, case erectors, SCARA and delta robots, filling, capping and labeling machines, weighing and inspection equipment, cartoning machines, stretch wrappers, strapping machines and customized end-of-line systems.
2. Can you provide a complete turnkey packing line?
Yes. A project can combine product handling, filling, capping, labeling, inspection, case packing, palletizing and other processes. The final scope is designed around your product, package, target output and available factory space.
3. How do I choose the right machine?
Please send us your product details, package dimensions and materials, target production speed, current process, factory layout and any useful photos or videos. Our team will review the information and recommend a suitable solution.
4. Can the equipment be customized?
Yes. Layouts, grippers, conveyors, controls, safety guarding, inspection functions and line integration can be adapted after a technical review.
5. Do you provide support in Europe?
We provide local communication and project support from Athens, Greece. Installation, commissioning, training and after-sales arrangements are confirmed according to the project and location.
6. What can installation and commissioning include?
Depending on the agreed project scope, support may include layout review, setup guidance, testing, operator training, remote assistance and on-site service.
7. What information is required for a quotation?
Please provide product type, dimensions and weight, packaging format, required speed, desired automation level, factory layout, power supply and delivery destination.
8. What is the typical lead time?
Lead time depends on whether the equipment is standard or customized and on the complexity of the complete line. We confirm the production and delivery schedule after the technical specifications are agreed.
9. Are spare parts and after-sales support available?
Yes. Recommended spare-parts packages, replacement parts and technical support can be included or quoted according to the selected equipment.
10. How can I contact you?
WhatsApp: +30 6980346343
Email: sales@packing-robot.com
Location: Finos Film 10, Spata 19004, Athens, Greece
Need a tailored packing solution? Contact us with your product and production requirements.